Terms and Conditions
We don’t have many of these but the ones we do have, have come about through experience and are here to help protect you and us a bit too.
Minimum 24-hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £50 charge to cover any subsequent administrative expenses eg if the oven has already been collected for delivery and a shipping charge is due.
If you are not completely satisfied, we offer a 7-day returns service.
You can return the oven provided :-
- The oven and accessories are unused and in a fit state to re-sell.
- Packaging is intact.
- The unit has been stored appropriately and sheltered from the weather.
- You provide a copy of your original delivery note.
Refunds will be credited to a credit card, PayPal, bank account or by cheque as appropriate.
Please note: returns will be subject to a 15% repackaging fee. Return shipping will be at the customers cost.
We can usually arrange for our courier to collect.
No returns will be accepted after a 7-day period from date of delivery.
This does not affect your statutory rights.
By purchasing one of our ovens you are accepting our terms and conditions.
Our terms and conditions establish the relationship between you the customer and us when you purchase goods or services from us. You agree to be legally bound by these Terms and Conditions once a purchase is made.
In no event shall Pizza Forno be held responsible and or liable for any incidental or consequential damage to property, other losses or bodily injuries and the like caused by inappropriate and or negligent use of its products.
In no event shall Pizza Forno be held responsible and or liable for any construction built by the customer to support an oven that fails or does not perform as expected.
Customers use their ovens at their own risk. We advise customers to have appropriate fire extinguishing equipment near to hand and always use gloves. Never leave your oven unattended and be wary of flying sparks.
Pizza Forno reserve the right to update and amend these Terms and Conditions at any time. Any changes will posted to the web site. It remains your responsibility to ensure you have reviewed the Terms and Conditions prior to purchase. If you do not agree with any of our Terms and Conditions then you should not engage in any transaction with us.
Compliance with the PCI Security Standards Council.
Pizza Forno fully complies with the PCI Security Standards Council. This ensures any financial information you provide is protected and destroyed after processing. Our PCI compliance is monitored by Security Metrics. You may read more about what this means at their web site https://www.securitymetrics.com
At Pizza Forno your information is treated with the strictest of confidence and never passed to 3rd-parties other than our courier or other such service providers in relation to your purchase.
Pizza Forno ovens are offered as free from defects of production and materials for a period of 6 months from the date of delivery.
Consideration of claims against warranty
We reserve the right to investigate any claim and decide upon the method of settlement. This may be repair, replacement or, if the oven is deemed not to have been adequately seasoned, refusal of the claim.
The warranty does not apply to:-
Normal wear and tear including small and hairline cracks which may appear and are quite normal due to the normal expansion and contraction following heating of the oven.
Damage caused by burning any fuel other than untreated dry wood.
Damage caused by overfilling the oven.
Damage due to incorrect seasoning or firing up too quickly should the oven by damp including re season after lack of use over long periods.
Damage due to dropping the oven.
The warranty is void if any modifications are made to the oven or stand. Any modifications are made at the owners own risk.
Limitation of Liability
Liability under this warranty shall be limited to repair, replacement or refund, subject to warranty restrictions being met as defined above.
How to register a claim
In order for a warranty claim to be considered, Pizza Forno must be notified in writing. Claims must include a description of defects, confirmation of the original date of delivery and a copy of the delivery note. Claims will only be considered when made within 6 month of the actual delivery date as stated on your delivery note.