Terms and Conditions
We don’t have many of these but the ones we do have, have come about through experience and are here to help protect you and us a bit too.
Minimum 24-hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £100 charge to cover any subsequent administrative expenses eg if the oven has already been collected for delivery and a shipping charge is due.
Ovens can be cancelled before actual shipping for a full refund. Ovens that are special orders, Eg the Clementi range can be cancelled before shipping after shipping any delivery charge and re-direction or collection fees will be due along side the standard 15% restock fee.
Any deposits taken for custom builds are non refundable. In the event that we cancel an order a full refund will be made. Reasonable delay in delivery is not considered a suitable reason to cancel a custom build. Due to the complexities and variable requirements in a custom build all delivery times given are approximate.
If you are not completely satisfied, we offer a 7-day returns service.
You can return the oven provided :-
- The oven and accessories are unused and in a fit state to re-sell.
- Packaging is intact.
- The unit has been stored appropriately and sheltered from the weather.
- You provide a copy of your original delivery note.
Refunds will be credited to a credit card, PayPal, bank account or by cheque as appropriate.
Please note: returns will be subject to a 15% restocking fee. Return shipping will be at the customers cost.
We can usually arrange for our courier to collect.
No returns will be accepted after a 7-day period from date of delivery.
This does not affect your statutory rights.
By purchasing one of our ovens you are accepting our terms and conditions.
Our terms and conditions establish the relationship between you the customer and us when you purchase goods or services from us. You agree to be legally bound by these Terms and Conditions once a purchase is made.
In no event shall Pizza Forno be held responsible and or liable for any incidental or consequential damage to property, other losses or bodily injuries and the like caused by inappropriate and or negligent use of its products.
In no event shall Pizza Forno be held responsible and or liable for any construction built by the customer to support an oven that fails or does not perform as expected.
In no event shall Pizza Forno be held responsible and or liable for any loss of income due to late delivery or a problem with an oven or trailer during its use.
Customers use their ovens at their own risk. We advise customers to have appropriate fire extinguishing equipment near to hand and always use gloves. Never leave your oven unattended and be wary of flying sparks.
Pizza Forno reserve the right to update and amend these Terms and Conditions at any time. Any changes will posted to the web site. It remains your responsibility to ensure you have reviewed the Terms and Conditions prior to purchase. If you do not agree with any of our Terms and Conditions then you should not engage in any transaction with us.
Compliance with the PCI Security Standards Council.
Pizza Forno fully complies with the PCI Security Standards Council. This ensures any financial information you provide is protected and destroyed after processing.
At Pizza Forno your information is treated with the strictest of confidence and never passed to 3rd-parties other than our courier or other such service providers in relation to your purchase.
Pizza Forno ovens are offered as free from defects of production and materials for a period of 6 months from the date of delivery.
Consideration of claims against warranty…
We reserve the right to investigate any claim and decide upon the method of settlement. This may be repair, replacement or, if the oven is deemed not to have been adequately seasoned, refuse the claim. We reserve the right to require that faulty products be returned to us at your cost. If the fault is considered to be a manufacturing defect we will refund this cost and repair, which could mean returning to the OEM, return the oven repaired or replaced at our cost, or refund. If the original packaging is not available the product being returned must be appropriately packed/palletised as appropriate.
We shall have no liability for the cost of removing products returned to us or for re-installing after they have been returned.
The warranty does not apply to:-
Normal wear and tear including small and hairline cracks which may appear and are quite normal due to the normal expansion and contraction following heating of the oven.
Damage caused by burning any fuel other than untreated dry wood.
Damage caused by overfilling the oven.
Damage due to incorrect seasoning or firing up too quickly should the oven by damp including re season after lack of use over long periods.
Damage due to dropping the oven.
The warranty is void if any modifications are made to the oven or stand. Any modifications are made at the owners own risk.
Only the Events oven is warrantied for mobile use. All other models are not warrantied for installing in mobile solutions.
Limitation of Liability
Liability under this warranty shall be limited to repair, replacement or refund, subject to warranty restrictions being met as defined above.
Warranty for business customers is provided by the OEM of the oven in question. The OEM has the final say on what approach is taken to rectify a problem.
How to register a claim
In order for a warranty claim to be considered, Pizza Forno must be notified in writing. Claims must include a description of defects, confirmation of the original date of delivery and a copy of the delivery note. Claims will only be considered when made within 6 month of the actual delivery date as stated on your delivery note.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
All product specifications are subject to change without notice.